FAQ

No two renovation projects are the same. In order to figure out the cost of your window or door replacement project, we will need to fully realize your wants and needs. Schedule a free, in-home consultation and we’ll be able to provide you with a free quote at your consultation. A Pella® design professional will work alongside you to visualize your project, pick high-quality products and measure for your replacements.

In addition to creating high-quality products in a variety of styles, we also provide payment and finance options to help make your replacement project realistic.

It’s our mission to make certain that we answer all of your questions about windows and doors from Pella of Baltimore. We’ll take a look at all the features and options available to you, including material choices and energy-efficient enhancements. To be certain we can cover everything, we recommend you plan for about two hours for your consultation appointment.

Your in-home consultation is crucial to ensuring your satisfaction with your window and door replacement. It will help you select the best windows or doors for your Baltimore-area home and your budget. It’s best to schedule your free, in-home consultation when each of the decision-makers are able to join. Our Pella® expert designer will address a number of common questions like:

  • Which materials (vinyl, wood or fiberglass) are best suited for your Baltimore-area home?
  • Which functional features would you like for your windows or doors?
  • What level of energy efficiency is right for your home?
  • Which colors do you want?

Correctly quoting your replacement windows or entry door project depends upon the information we receive throughout the in-home consultation. You can learn more about in-home consultations here.

Installations of replacement windows and doors from Pella of Baltimore are led by a Pella® Expert InstallerSM. Under his or her direction, Pella-certified installers will work to install your windows or doors. They must complete an in-depth set of training courses to ensure your windows and doors are appropriately installed and meet Pella’s warranty criteria. You can read more about your straightforward, no-guess installation day here.

Before they can be hired, Pella requires installers to pass a drug test and background check. Our installers are totally protected by liability and workers compensation insurance. Beyond Pella product warranties, your installation is also guaranteed for 10 years under the installation limited warranty and service agreement.

Pella® products meet or exceed ENERGY STAR®-certification in all 50 states and the majority of Canada. How will this apply to you? Not only could you recognize a drop in your heating and cooling costs, but you will help protect the environment.

The advantage of Pella® vinyl windows is that you will not have to paint them. They are made in a variety of colors, so you’ll find a color that accompanies your room. We do not endorse painting your vinyl products; this will invalidate your warranty.

Pella of Baltimore gives you services and support that larger stores can’t. Our professional staff has proficiency in selling, installing and servicing Pella® windows and doors. You’ll have a devoted Pella sales team, including a project manager, local service technicians and quality installers. We typically use the term “single-source accountability.” All you have to do is get ahold of our office, your sales representative or your project manager with any questions or concerns you encounter, and we will get to work handling any issues.

There are many reasons why Baltimore-area folks choose Pella of Baltimore for their replacement window and door needs. Our success is reliant on customer satisfaction, not stock prices. All of our high-quality windows and doors are made with care and serviced by Pella’s professional Direct Sales Network. Unlike other companies who sell specifically through third-party channels, Pella of Baltimore has a dedicated window and entry door showroom. This distinct way of doing business provides you a personalized experience with the help of a local Pella®-certified team. Whether you are in the market for the beauty of wood, the strength of fiberglass or the simple maintenance of vinyl—Pella of Baltimore has a high-quality, energy-efficient and sturdy solution.